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Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. One of the worst customer service experiences I have had in years.ĬonsumerAffairs is not a government agency.
Others have had much bigger problems than this one, but it was really unpleasant. So this is the only place that I can warn others: avoid Fox if you want to avoid this kind of hassle. Expedia didn't have any way for me to leave a negative review. There was no mention of the taxes and fees on the sign, or from the agent who pressured me. Disputing the credit card charge was fruitless, because I signed the rental agreement (who has time to read all the fine print)? The taxes and fees are significant, and not listed on the sign that says, "$4.85/gal if you prepay". Calling Fox customer service was fruitless. I tried to use all the fuel before returning the car, but left a couple gallons in there.Īll told, I lost about $50 because I got pressured into prepaying. I tried right away to change from prepaid to self-refuel. If I'd "filled up in Yuma", I would have lost several gallons of gas, which would have been Fox's gain. I quickly Googled the issue and found that I'd be liable for taxes/fees, and that whatever I didn't use (fuel-wise) I would lose. I was also told to "fill up in Yuma, you'll be OK then." When I went down to get a car, I asked the attendant: "Do you really charge people if they've traveled 2 mi after doing a final refuel?" He said, "They're sales up there.
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